Data Deletion Instructions

Individuals and authorised firm administrators may request deletion of personal information or business data held in GrowOn. This includes information associated with Meta and WhatsApp integrations connected to GrowOn.

For details on how GrowOn collects, uses and protects information, see our Privacy Policy.

How to request data deletion

Send an email to contact@growon.in with the subject:

GrowOn Data Deletion Request

The request should be sent from the email address registered with GrowOn wherever possible.

Please include:

• Your full name
• Your registered GrowOn email address or phone number
• The name of your firm
• Whether you want your individual GrowOn user account deleted or the firm’s complete GrowOn account closed
• A brief description of any specific information you want deleted

Do not send passwords, access tokens, PAN, Aadhaar, bank-account details or other sensitive documents.

GrowOn may contact you to verify your identity and authority before processing the request.

You may also contact us on WhatsApp at +91 95383 29793.

Individual user deletion

When an individual user submits a verified deletion request, GrowOn will delete or anonymise personal information associated with that user account.

Business records belonging to the user’s firm may remain available to authorised firm administrators where those records are required for legitimate business, security, audit or legal purposes.

Complete firm-account deletion

A firm owner or authorised administrator may request closure and deletion of the firm’s complete GrowOn account.

After verifying the requester’s authority, GrowOn will delete or anonymise applicable information associated with the firm, including:

• User profiles and account information
• Client and lead records
• Portfolio information imported into GrowOn
• Tasks, meetings and service records
• Uploaded files and documents
• Connected integration credentials and authorisations
• Meta and WhatsApp access tokens stored by GrowOn
• WhatsApp Business Account and phone-number connections
• Message records retained within GrowOn
• Other business data stored in the firm’s GrowOn account

Meta and WhatsApp data

If a firm disconnects its Meta or WhatsApp account from GrowOn, GrowOn will revoke or remove the applicable integration credentials and stop using the connection to send or receive messages.

Deleting information from GrowOn does not delete messages that have already been delivered to recipients. It also does not delete information independently retained by Meta, WhatsApp, telecommunications providers or message recipients under their respective policies.

Users may manage information retained by Meta through their Meta account and business settings.

Processing time

GrowOn will acknowledge a valid deletion request and may request additional information needed to verify the requester.

Verified requests are normally completed within 30 days.

GrowOn may retain limited information when required to:

• Comply with applicable law
• Prevent fraud or misuse
• Maintain security and audit records
• Resolve disputes
• Establish or defend legal claims

Deleted information may remain temporarily in encrypted backups until those backups expire through GrowOn’s normal backup-retention process. Backup copies are not used for ordinary business purposes.

Confirmation

After completing a verified deletion request, GrowOn will send confirmation to the requester’s verified email address or phone number.

Contact GrowOn